At hearthandhue.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a refund, the item must:
Be returned within the 30-day return period.
Be in its original condition, unused, and free from damage not caused during shipping.
Include all original packaging, accessories, and documentation
Be accompanied by proof of purchase or order confirmation.
We reserve the right to deny refunds for items that do not meet these requirements.
Non-Refundable Items
The following items may not be eligible for refunds:
Products returned after the 30-day return period.
Items that have been used, altered, damaged by the customer, or are not in their original condition.
Clearance, final sale, or promotional items where specifically stated at the time of purchase.
Return Process
To initiate a return, please contact our customer support team with your order number and reason for the return. Once your request is reviewed and approved, return instructions will be provided.
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Refund Approval
After the returned item has been received and inspected, we will notify you of the status of your refund request. If approved, the refund will be processed to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are typically issued within 3 business days after the returned item has been received and verified. Depending on your financial institution, additional processing time may be required before the funds appear in your account.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We may request photographs or additional information to help resolve the issue quickly. In such cases, a replacement, store credit, or full refund may be offered at our discretion.
Order Cancellations
Orders may be canceled before they have been processed and shipped. Once an order has entered the fulfillment process or has been shipped, it may no longer be eligible for cancellation and must follow the standard return procedure.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We are committed to providing a fair and transparent resolution process for all customers.
Final Clearance Notice
Due to prolonged financial challenges and ongoing operating losses, we have made the difficult decision to cease business operations. As part of our final inventory liquidation, all remaining products are being offered at substantially reduced prices. Product availability is limited and items may sell out permanently without notice. We sincerely appreciate the support and trust of our customers throughout this transition period.