At hearthandhue.shop, we are committed to delivering your order quickly and efficiently. Please review the following shipping information before making a purchase.
Order Processing
All orders are processed and prepared for shipment on the same business day they are received.
Shipping Origin
All products are shipped directly from our fulfillment facility located in the United States.
Delivery Time
Once your order has been processed, it will be shipped promptly and is typically delivered within 2 business days. Delivery times may vary slightly depending on your location, weather conditions, carrier delays, or other unforeseen circumstances.
Order Tracking
After your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Shipping Address
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delivery issues caused by incorrect or incomplete addresses submitted at the time of purchase.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.
Returns
Customers may request a return within 30 days of receiving their order, provided the item meets the requirements outlined in our Return & Refund Policy.
Refund Processing
Once a returned item has been received and approved, refunds will be issued to the original payment method. Refunds are typically processed and reflected in the customer’s account within 3 business days.
If you have any questions regarding shipping, returns, or refunds, please contact our customer support team for assistance.