- How long does it take to process my order?
All orders are processed on the same business day they are placed.
- Where are your products shipped from?
All orders are shipped directly from our fulfillment facility located in the United States.
- How long will delivery take?
Most orders are delivered within 2 business days after processing. Delivery times may vary depending on your location and carrier conditions.
- How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor the progress of your delivery.
- Do you offer returns?
Yes. We accept returns within 30 days of the delivery date. Returned items must be in their original condition and meet the requirements outlined in our Return & Refund Policy.
- How long does it take to receive a refund?
After your returned item has been received and approved, refunds are typically processed within 3 business days and issued to your original payment method.
- What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
- Can I change or cancel my order?
Because orders are processed quickly, we recommend contacting us immediately if you need to modify or cancel an order. While we will do our best to assist, changes cannot be guaranteed once processing has begun.
- What should I do if I receive a damaged item?
If your item arrives damaged or defective, please contact our customer support team within 48 hours of delivery. Include photos of the damaged product and packaging so we can assist you as quickly as possible.
- Do you ship internationally?
At this time, shipping availability may vary by destination. Please review the shipping options available during checkout to confirm whether delivery is offered to your location.
- Are your rugs suitable for high-traffic areas?
Yes. Many of our living room rugs are designed with durability in mind and are suitable for everyday use in high-traffic areas of the home.
- How do I care for my rug?
We recommend regular vacuuming and prompt cleaning of spills. Specific care instructions may vary by product and can be found on the product page or packaging.
- Why are your prices so heavily discounted?
Due to ongoing financial challenges and sustained operating losses, we have made the difficult decision to discontinue business operations. As part of our final liquidation process, all remaining inventory is being offered at significantly reduced prices while supplies last.
- Will sold-out products be restocked?
No. As this is a final clearance event, sold-out products will generally not be restocked.
- How can I contact customer support?
You can reach our customer support team using the contact information provided on our Contact Us page. We strive to respond to all inquiries as quickly as possible during normal business hours.